FAQ | KIPI.STUDIO

FAQ

Are the earrings heavy?

No, it is quite the contrary. Polymer clay earrings are super lightweight, you are not going to feel them even if wearing all day long.


Are they fragile?

My earrings are made of high-quality polymer clay, which is very light and durable material. If you treat them with care, they will make you happy for a long time!


How do I care of my earrings?

Please do not bend, scratch, or pull hard on the components attached with jump rings. You can find more detailed instruction here.


What are the posts made of?

The posts are made of hypoallergenic surgical steel or titanium. So even if you have sensitive ears (just like I do), you will feel comfortable wearing my earrings.


Can I order custom earrings?

It depends on what you have in mind. Please contact me and we can discuss it in details.


When will I receive my order?

I always seek to ship orders as soon as possible but without rushing handcrafting process. Please allow 2-7 business days before I mail your order. Shipping time depends on a destination country. More details can be found here. In case you need an item by a specific date, please contact me before placing the order and I will let you know if it is possible.


How can I pay?


PayPal

You can pay securely and easily via PayPal. At the end of the ordering process you will be redirected directly to PayPal. If you don't already have a PayPal account, you can open a PayPal account and then complete the payment. Creating a new PayPal account is completely free and very easy to do, more details can be found on https://www.paypal.com/


Paying with a credit/debit card

Payments with cards are securely processed by Stripe. You do not need any special software on your computer for this. You will be automatically taken through to the payment process on your bank's website. Please follow the steps indicated to complete your purchase.


Apple Pay

To be able to pay with Apple Pay you need to have Apple Pay set up on your Apple device.